|Q.||What will it cost us to transfer our domain registration and/or website hosting to Web Your Business Inc?|
|A.||These are two different items and also two different services that we offer here at WYB. Each one of these services are offered individually or can be done together. Let’s look at the domain name transfer first. The standard cost for transferring a domain registration to Web Your Business is only the cost of a TWO year domain name renewal.
Transferring an existing website hosting account to us cost $30.00. There can be certain circumstances where we would need to charge you more. A list of some of the common causes for these added fees are below:
|1.||Current Host Login Information is incomplete/missing: Some clients either do not know or were not given FTP or login information from their current web host. If we need to work with your current host to obtain the copies of your website files, we would bill at our standard hourly rates.|
|3.||Extra Setup Time: If your transfer requires many additional DNS records, directory permission settings, database configurations, etc., you may be billed for extra setup time at our standard hourly rates.|
|4.||Incompatibility: Occasionally a client will transfer their site to WYB and not realize that their site has forms or functionality that was written in languages that are not supported on our servers. While we do try to look a site over before we transfer it to our systems, there are occasions where we might not be able to determine the programming languages used throughout the site until we have obtained copies of the site files. Any changes that are needed are billed at our standard hourly rates.|
|5.||Contact Forms: Contact forms all need to be modified to work with our servers due to the increased security systems we have in place. This work would be billed at our standard hourly rates.|
|6.||Databases: Database setups, database connectivity, ODBC connections, etc. are all billed at our standard hourly rates.|
|7.||SSL Certificates: SSL certificate installation is an additional $25.00 per domain. The actual cost of the SSL certificate depends on the vendor that you purchase the certificate from.|
|Q.||What is my Domain Registrar?|
|A.||Your Domain Registrar is the company that you “Rent” your domain name(s) from. No one can ever really own a domain; you actually rent it for a specified period time. At the end of their “rental” time, you have the option of renewing your domain name or letting it expire. If you let your domain expire, then it is available for anyone else to rent.
You will always have a domain registrar and a web host. Even if you do not do anything but rent your domain name, a webhost is holding that domain name for you through a host provider.
Web Your Business will register your domain name on your behalf with the domain registrar. We will be in charge of billing you every two years for the renewal of the rental period of the domain name. We will also be the administrator for the domain if you need to make any changes to the records of the domain name that you are renting.
When you transfer your domain name registration to Web Your Business, you can keep your current website hosting company OR you can move your website hosting to WYB. Again this can be changed at anytime by contacting us with the details of what changes you would like us to make for you.
|Q.||What does my Hosting Company do for me?|
|A.||Your Hosting company is the company that currently handles the housing for your website and/or e-mail. When you have e-mail or a website, the rest of the world needs to go somewhere to retrieve the data from or send information to. A web host provides server space to place your website files on and a place to send and receive e-mail from. In simplest of terms, your website host is like the Internet post office that delivers your emails to your website address and the website lives at an Internet virtual address.|
|Q.||What does WYB do when I transfer my website hosting to you?|
|A.||The hosting account transfer usually includes the following:|
|1.||Changing the name servers for your domain with your current Registrar.|
|2.||Changing the technical contact on your domain to Web Your Business.|
|3.||Setup DNS Records|
|4.||Setup Mail servers|
|5.||Website copied from current host to WYB and setup (if applicable)|
|6.||e-mail setup – we will setup e-mail accounts per your request and walk you through configuring your e-mail client for up to 2 accounts and give you the settings you will need for any additional accounts. Additional e-mail setup help is billed at our standard hourly rates.|
|Q.||How long does the whole transfer process take?|
|A.||Generally the whole process takes a few days to complete. When we have all of the information that we need, then we actually begin the transfer. Once the transfer is requested through the registrar, it then takes an additional 24 to 72 hours for the Registrar to process the transfer and to propagate through the Internet.|
|Q.||Will there be any down time?|
|A.||To minimize the possibility of downtime, we have everything setup on our servers before we begin the actually transfer process. However, there is a possibility that while the transfer is propagating across the Internet that there may be some downtime. We strongly recommend that while the transfer is in process that you keep your old hosting account open. Once your hosting account transfer is completed then you can close your old account. Some e-mail may be lost or undelivered during the propagation time. To prevent any lost emails we suggest that you check for emails with both the old hosting account and your new account with WYB until the old host is cancelled to prevent losing any trapped messages.|
|Q.||How will I get my e-mail?|
|A.||WYB recommends using Microsoft Outlook as your e-mail client. We can support all versions of Outlook 2000 and later and Outlook Express. There are other e-mail clients available. Please call us to see if they are supported by our service.
We will help you with configuring your Outlook to retrieve your emails. We also offer an e-mail web interface to retrieve your messages from any Internet connection. The interface works similarly to Microsoft Outlook.
|Q.||Will I be able to keep the same e-mail address ([email protected])?|
|A.||Yes, as long as the e-mail address that you want to use is at the domain that you are transferring to our servers. We can also set up new ones for you. The only limitations we have are as follows:|
|1.||The length of the e-mail address before the @ sign must be at least 3 characters.
– if you need a one or two character e-mail address, we can create an alias that forwards to another e-mail address.
|2.||No symbols can be used other than the periods (.) or dashes (-).|
|3.||No vulgar words can be used in the e-mail address.|
|Q.||Can I access my e-mail from out of town?|
|A.||Your e-mail can be accessed from anywhere in the world provided you have an Internet connection! You can retrieve your e-mail on your normal workstation, your laptop while you are out of town, or anywhere that you have access to an Internet connection. Our clients have access to our web based e-mail system where they can retrieve any new messages they have from a standard web browser.|
|Q.||How much does it cost to have a vacation messages or auto-responders setup?|
|A.||Nothing, it’s free! Just log into your hosting account through our control panel and manage your own email accounts, vacation messages, and auto-responders. The ability to make changes whenever you need them is yours!|
|Q.||Can I manage my own e-mail boxes?|
|A.||Yes! We offer our clients the ability to completely manage their e-mail accounts. We create an administrative account that will allow you to add, remove, and update accounts as needed. This offers you free 24-hour access to your accounts.
You also have the option of calling in to our office for telephone support at our standard hourly rates for additional support.
|Q.||Am I billed for support if I call in because I cannot get my e-mail?|
|A.||This depends on what the actual problem is. If we are experiencing difficulty with any of our equipment that is causing your problem with your e-mail, then no absolutely not. If the problem is related to your ISP, issues with your computer’s hardware or software, user error, etc., then you could be billed. However, we will tell you in advance if something is a billable item before we begin and you will need to approve of the charges for us to do the work. You will never be charged for anything without your permission.|
|Q.||What type of databases is available for me to use on my website?|
|A.||Depending on what type of budget you have or how complicated your database needs are, we offer industry standard releases of MySQL.|